Frequently Asked Questions

PACKAGING

1. Are XYZ packages available at the moment?

   Detailed information about the availability of packages can be found in our online store (https://www.ttpack.com.pl/). Above the "Add to cart" button there is the number of available sets.

2. What does mean „This product is no longer in stock”?

   It means that this product is out of stock at the moment, but it will be soon available - it is certainly already in production or on its way to the shipping warehouse.

3. When the XYZ packages will be available?

   If a product is temporarily unavailable, you can find information in our online store about when it will be available for sale again. Information with the approximate date of re-availability can be found above the "Add to Cart" button. If you want to receive an e-mail notification of product re-availability, enter your e-mail in the frame and click "Notify me when it is available".

4. How many XYZ packages are in one set?

   The number of packages included in the set is indicated in the product name in parentheses. Most often, packages are packed in 100, 250, 500 and 1000 pieces. This number may be different when the last incomplete set is in the warehouse (eg 180 pieces).

5. Can I order a smaller number of packages than the default indicated in parentheses?

   Unfortunately not. The packages are already packed and prepared in the shipping warehouse without the possibility of opening the carton and deducting the packages .

6. What's the difference between Doypack and Flat Bottom?

   You can read more about the characteristics of different types of packaging on our blog: PACKAGING TYPES AND THEIR CHARACTERISTICS.

7. Biodegradable packaging is made of PLA material and paper - what does this mean exactly?

   PLA is a bioplastic made from plants (corn starch). It is an ecological version of packaging, which, despite incorrect disposal, will decompose about 100 times faster than packaging containing plastic. It takes 50-90 days to decompose in an industrial composter.

8. How should the customer dispose of biodegradable (compostable) packaging?

   The packaging should be put in a bio-waste container or mixed waste.

9. What is the decomposition time of biodegradable packaging?

   It depends - if the packaging goes to an industrial composter, it will take 50-90 days, depending on temperature, humidity and other factors. In home conditions, decomposition will take months or even years.

10. Why is the new shade of Doypack different in other lots?

    Another shade is due to that paper is natural material - it's really difficult keep the same hue of paper all time. We still trying to keep the same hue as long as possible - last time we had the same paper through all year. Unfortunately - sometimes we have to change (we know customers don't like it) because earlier hue isn't available on the market already.

11. How to make a complaint?

    Download complaint form here: Returns and Complaints. Send the return with the completed form to us and we will do our best to consider your application as soon as possible.

12. What does prepress mean?

    Prepress is a fee for synchronizing machines to work on a given project. The prepress is payable once for the first implementation.

13. Can you stick the valves to the packages I bought in another store?

    Unfortunately not. We stick the valves only to the packaging available in our online store.

14. Are the packaging certified for food contact?

    Yes, all our packages have a certificate of compliance confirming the safety of use with food. If you need to receive such a certificate from us, write to the following e-mail: biuro@ttpack.com.pl.

15. What are the available marking methods?

    We offer screen printing and hot stamping. We can also produce custom-made packaging in full print. 

16. Can I change the field in the graphic grid?

    No, the red area in the graphic grid is fixed.

17. Do you provide an individual discount for producers?

    Unfortunately not. We only provide discounts included in our online store, which are charged after adding products to the cart (excluding the smallest packages and discounted packages).

18. How to heat seal and open a Flat Bottom package?

    The Flat Bottom type packaging is sealed at the top of the package after the product has been previously packed into it. Later, a place is torn off described as "zipper". Detailed instructions are available here: link soon

SCREEN PRINTING

1. What is the minimum order quantity?

   The minimum order quantity is 1000 pieces of packages.

2. Could the first order be for a smaller number of packages?

   Yes, the first order can be for the 500 pcs.

3. Can projects be combined within the minimum number of packages in the order?

   In the screen printing method, it is not possible to combine designs. One project must be 500/1000 pcs.

4. What is the cost of the matrix?

   The cost of the matrix is 15 € net.

5. What is the price of screen printing?

   Price list here: SCREEN PRINTING

6. How many colors can I use in my design?

   Maximum 3 colors. 

7. What packaging can you do screen printing on?

   On Flat Bottom and Doypack packages. However, not every Doypack or Flat Bottom packaging can be labeled with this method. On our website www.ttpack.com.pl, select the packaging and open the product card - everything is precisely described there. In the "DOWNLOAD" tab, which is under the product photo, you can see all the possibilities of printing on a given type of packaging.

8. Are there any design limits?

   Yes, you should stick to the appropriate line thickness and fonts. The design should be made according to the guidelines for a given packaging. The grapgic grids for project preparation can be found on our website (product -> "DOWNLOAD" tab underneath) - there are all guidelines for the selected method .

9. I have no graphic designer. Can I ask you to design packaging?

   Unfortunately not. We do not create designs for our clients and we do not cooperate with any graphic agency. The client himself has to find a graphic designer for the project .

10. What is the time to process the order?

    When everything is agreed with the customer (correctly made design, acceptance of the test print), it takes 14 business days to process the order (the time is counted after paying for the entire order). The customer will be informed about everything on a regular basis by the printing department .

HOT STAMPING

1. What is the minimum order quantity?

   The minimum order quantity is 1000 pieces of packages .

2. Could the first order be for a smaller number of packages?

   Yes, the first order can be for the 500 pcs.

3. Can projects be combined within the minimum number of packages in the order?

   No, it is not possible to combine designs. One project must be 500/1000 pcs.

4. What is the cost of the matrix?

   The cost of the matrix is 50 € net .

5. What is the price of hot stamping?

   Price list here: HOT STAMPING

6. How many colors can I use in my design?

   One colour. We have gold and silver foil available - other foil colors are available on request.

7. What packaging can be hot stamped on?

   On Flat Bottom and Doypack packages. However, not every Doypack or Flat Bottom packaging can be labeled with this method. On our website www.ttpack.com.pl, select the packaging and open the product card - everything is precisely described there. In the "DOWNLOAD" tab, which is under the product photo, you can see all the possibilities of printing on a given type of packaging.

8. Are there any design limits?

   Yes, you should stick to the appropriate line thickness and fonts. The design should be made according to the guidelines for a given packaging. The grapgic grids for project preparation can be found on our website (product -> "DOWNLOAD" tab underneath) - there are all guidelines for the selected method.

9. I have no graphic designer. Can I ask you to design packaging?

   Unfortunately not. We do not create designs for our clients and we do not cooperate with any graphic agency. The client himself has to find a graphic designer for the project.

10. What is the time to process the order?

    When everything is agreed with the customer (correctly made design, acceptance of the test print), it takes 14 business days to process the order (the time is counted after paying for the entire order). The customer will be informed about everything on a regular basis by the printing department.

FULL PRINT - ROTOGRAVURE

1. What is the minimum order quantity?

   The minimum order quantity is 10 000 pieces of packages.

2. Could the first order be for a smaller number of packages?

   No, the first order must be for the minimum number of packages.

3. Can projects be combined within the minimum number of packages in the order?

   No, the first order must be for the minimum number of packages.

4. What is the cost of the matrix?

   The cost of the matrix is possible to calculate only when the final design is fitted to the graphic grid. The price ranges from EUR 450 - 2000 net (one-time cost). The cost of the matrix depends on the complexity of the graphics (e.g. tone transition and the number of colors), but also whether the sides of the packaging are printed. Matrices for front and back printed packaging will be cheaper than printed matrices for front, back, bottom and side packaging .

5. What is the price of full print - rotogravure?

   The quotation is made for each client individually. It depends on the complexity of the graphics (colors, full solids, printed sides, etc.).

6. How many colors can I use in my design?

   The full printing method has no color limits. You can choose from CMYK, PANTONE or Gilding palettes.

7. What packaging can you full print on?

   On Flat Bottom packaging.

8. Are there any design limits?

   No, there are not any design limits.

9. I have no graphic designer. Can I ask you to design packaging?

   Unfortunately not. We do not create designs for our clients and we do not cooperate with any graphic agency. The client himself has to find a graphic designer for the project.

10. What is the time to process the order?

    When everything is agreed with the customer (correctly made design, acceptance of the test print), it takes 10-12 weeks to process the order (the time is counted after paying for the entire order).

DIGITAL FULL PRINT

1. What is the minimum order value?

   The minimum order quantity is 1000 pieces of packages.

2. Could the first order be for a smaller amount?

   No, the first order must be for the minimum number of packages.

3. Can projects be combined within the minimum amount in the order?

   Yes, it is possible to combine the projects within one order.

4. What is the cost of the matrix?

   The Digital Full Print method does not use a matrix.

5. What is the price of Digital Full Print?

   The price is determined individually for each client. It depends on the complexity of the graphics (colors, full print area, printed sides, etc.).

6. How many colors can I use in my design?

   The full printing method has no color limits.

7. What packaging can you make Digital Full Print on?

   Stand Up Pouch and sachets .

8. Are there any design limits?

   No, there are not any design limits.

9. I have no graphic designer. Can I ask you to design packaging?

   Unfortunately not. We do not create designs for our clients and we do not cooperate with any graphic agency. The client himself has to find a graphic designer for the project.

10. What is the time to process the order?

    When everything is agreed with the customer (correctly made design, acceptance of the test print), it takes 20 business days to process the order (the time is counted after paying for the entire order.

LABELS

1. What is the minimum order quantity?

   The minimum order quantity is 10,000 pcs, this is the minimum order for 6x12 cm labels. If the labels are smaller, the minimum quantity will increase. If the labels are larger, it is possible to reduce this amount.

2. Could the first order be for a smaller amount?

   Only when the labels are larger than the standard size. Otherwise, it is not possible to order a smaller quantity than what is given.

3. Can projects be combined within the minimum number of packages in the order?

   Yes, you can combine designs with minimal packaging.

4. What is the cost of the matrix?

   The cost of the matrix depends on the size of the label chosen by the customer. We have a large selection of ready-made matrices and then the customer does not bear any costs.

5. What is the price of the labels?

   The price is determined individually for each client and is influenced by two components - the cost of the sticker and the cost of the matrix. We have a lot of different types of matrix in the archive, so if it is possible to prepare your project in the dimensions to our matrix, the cost will be lower. The approximate cost of the die is 70-110 €. The cost of the 6x12 cm labels is € 0.05.

6. How many colors can I use in my design?

   There are no color limits although you can choose from CMYK palette only.

7. Are there any design limits?

   No, there are not any design limits .

8. I have no graphic designer. Can I ask you to design packaging?

   Unfortunately not. We do not create designs for our clients and we do not cooperate with any graphic agency. The client himself has to find a graphic designer for the project.

9. What is the time to process the order?

   When everything is agreed with the customer (correctly made design, acceptance of the test print), it takes 7 business days to process the order (the time is counted after paying for the entire order).